APPLE IPHONES & IPADS

We currently support iOS version 14+

To find the iOS software version installed on your device do the following:

• Go to "Settings" located on the home screen
• Select "General"
• Select "Software Update"
• Verify device is on latest IOS update

Please follow the below steps to install Great American Pure Flix:

• Locate the "App Store" on the home screen

• Open the "App Store" and locate the search or magnifying glass
• Type in "pureflix"

• Tap "Get" or select the "Cloud Icon"

Follow the below steps to help resolve the issue you are experiencing:

Step 1: Test Your Internet Speed

• Go to "Safari" located on the home screen
• Select the search bar on the screen ( located near the top or bottom)
• Click the blue button "Run Speed Test"
• Once the test has finished, check that your download speed matches our minimum requirements

Step 2: Restart your iPad or iPhone:

• Please power off your Apple device
• To turn off your device go to your home screen > settings > general > shutdown > slide to power off
• Wait 30 seconds
• Finally power the device back on by holding the power button until the apple logo appears

Step 3: Delete then Reinstall the Great American Pure Flix App

• Locate the app on the home screen
• Tap and hold the Great American Pure Flix app
• Tap "Remove App"
• Select "Delete App"
• Once the app is deleted, follow the "Installing Great American Pure Flix" steps listed above to reinstall the Great American Pure Flix app

• Play title
• Tap on the screen and select the "Square Box"
• Select "Subtitles", and then select the word "English" or "Off" to turn the closed captions on or off

Home:

• Tap on the "Home" option located at the bottom left corner (looks like a house) It will redirect you to the "Homepage"

Browse:

• From the home page in the app, not the website, tap on the word "Browse"  option located bottom left hand corner (looks like three horizontal lines)

Search titles:

• From the home page in the app, not the website, select the magnifying glass icon located in the top right hand corner
• Select the 'search bar' in the top middle part of the screen

Add to/Remove from My List:

• Option 1
  • While browsing the app select the heart icon showing on the title poster
• Option 2
  • Select a title
  • Select the hear icon on the title poster at the bottom right (shows next to the title duration)

Note: A solid white heart means you added it to your "My List" while a white heart outline means it is not on your "My List"

My List:

• From the home page in the app, not the website, tap on the "My List" option located in the bottom right hand corner (looks like a heart icon)

• From the homepage in the app, tap on the "Head and Shoulders" icon located in the upper right hand corner
• Tap on "Sign out"

• Visit our Chromecast article for more information!