We want to keep you informed and be transparent about issues that may currently affect your viewing experience. Our team is actively working on the items below, and we appreciate your patience as we continue improving the service.
Canadian Content Availability
- Great American Pure Flix is available and working in Canada, with many titles available to watch. However, due to licensing restrictions, some individual titles may not be available in Canada.
- If you select a title that will not play, it may be because that title is not currently licensed for viewing in Canada. Our team is working to expand the content available to our Canadian members and make it easier to find titles that are available to watch in Canada. Thank you to our Canadian members for your patience as we continue improving this experience.
Content Playback
- Some members may receive an error when attempting to play certain titles. Our team is actively working on a solution. In the meantime: Signing out of your account and signing back in may resolve the issue. In addition. You may also follow this link to our DEVICES AND APPS articles for appropriate troubleshooting steps.
My List
- Some members may be unable to add or remove titles from My List on certain devices while platform improvements are underway. Our team is working to resolve this issue.
Samsung TV Buffering
- Some members using Samsung TVs may experience buffering or interruptions during playback. Our team is aware of the issue and is actively working toward a resolution.
Closed Captions
- Some members may experience issues with closed captions not displaying properly or being unavailable on certain titles or devices. Our team is investigating and working to improve the closed-caption experience.
- We appreciate your patience and understanding as our team works to resolve these issues and improve your Great American Pure Flix experience.
Updated 09/03/26