I can't hear sound on my iPad/iPhone while watching Pure Flix Movies

In some cases, the problem can be resolved by simply restarting the iPad/iPhone (holding down the power button and the Home button for about 10-15 seconds to initiate a restart). If that does not resolve the problem (or if a restart is not preferred), the following steps may help. Reset the Hardware Mute Setting: Tap Settings. Tap General. On the right side of the screen you will see - USE SIDE SWITCH TO: Lock Rotation Mute Tap Mute. Then, open the Pure Flix app and toggle the side switch on the iPad (located above the volume control) while playing a video. This should result in the app playing sound correctly. Once you have determined this you can readjust the side switch as you need, and return to using the software mute switch in the system tray). On the iPhone, you want to set the mute button (located above the volume control) so that you don't see red.
Published on: 2015-12-04 See other articles in Devices.