Streaming on Device

If you are experiencing streaming issues and are using a supported device please review the following:

Why am I getting "Stream Not Found" error?

Pure Flix updates its content regularly and in the event that content is being updated or reviewed you may get a "stream not found" error. We recommend attempting to view ago 24 hrs later.

If you are still experiencing an issue 24 hrs later please email us at support@pureflix.com.

Please note: It will help our engineers if you specify the movie/series you are trying to view and what device you are viewing on in your request.

Why am I getting "Concurrent Streaming" error?

Pure Flix allows usage on up to 5 devices simultaneously within a single household (as long as you have supported download speed).

If more than 5 devices are actively signed in at the same time then you can receive this error.

If you have verified that less than 5 devices are actively signed in at the same time and are still getting the error message we recommend reviewing your device in our "Devices and Apps" section.

Why am I unable to log in on my device?

If you are getting an error message when trying to log in on your device try the following:

Requesting a password reset

Please review our Password Reset Article for information on requesting a password reset

Troubleshooting your device

  1. Go to "Devices and Apps" Section
  2. Select the device you are having log in issues with
  3. Follow the troubleshooting steps in the article