Unexpected Charges

Why am I being charged more than I expected?

Sales Tax

Beginning January 2019 if your location requires sales tax to be collected for streaming services, Pure Flix is required to add the sales tax amount to your regular billing.

Tax rates vary by country, state, territory, and even city, and are based on the rates applicable at the time of your monthly or annual charge. These amounts can change over time with local tax requirements.

Accidental Membership Selection

We offer a monthly Membership plan price of $10.99 USD per month.

We also offer an annual (yearly) Membership plan price of $99.99 USD per year.

The $8.34 is for comparison to show the breakdown of the Annual plan compared to the monthly plan pricing of $10.99 per month. At this time we do not have any other membership options.

Potential Roku Account

You may have noticed that a Pure Flix channel account that is setup directly through a Roku device is charged at a higher rate than you may have seen advertised for pureflix.com.

This is due to Roku having a surcharge for their direct billing convenience. If you would like to change to a Pure Flix direct account we recommend looking at Roku Account Information.

Why was I charged before my billing date?
If your billing date was created on a day that does not occur in a given month (such as the 31st), you'll be billed on the last day of that month instead.
Why do I have multiple charges?

If you are seeing multiple charges on your account please request further assistance below so our customer care team can look into the situation.

Please Note: Our customer care team will require the last 4 digits of the card, name on the card, the date of the multiple charges, and the amount of each charge in order to be able to help you.

What if I don't recognize the charges on my account?

If you do not recognize a charge from Pure Flix please request further assistance below.

Please Note: Our customer care team will require the last 4 digits of the card, name on the card, the date of the unrecognized charge and the amount of the charge in the assistance request in order to be able to help you.