How to Cancel

The following provides information on how to cancel your subscription for your Roku account, Pure Flix account, etc.

How do I cancel my Pure Flix subscription?

You can cancel your subscription at any time 24/7 online (through a web browser) with the instructions below.

TRY THIS LINK: Cancel my Subscription (you may be prompted to sign in)

or

EASY AS 1-2-3:

  1. Sign into your Membership on Pureflix.com
  2. Go to "My Account" from the  drop down menu
  3. Select "Cancel my subscription" and confirm

NOTE: This will set your membership to cancel at the end of your current billing period or Free Trial period, whichever applies.

What are the detailed cancellation steps?

You can cancel your subscription on a computer by:

  1. Log into your account on PureFlix.com from your web browser (your account email address and password will be required)
  2. Hover over  the ​​in the upper right-hand corner of the screen and select "My Account"
  3. Select "Subscription"
  4. Select "Cancel my subscription" (located at the bottom)

You can cancel your subscription on a mobile device by:

  1. Log into your account on PureFlix.com from your web browser (not the app).
  2. Tap on the three lines in the upper left of the screen.
  3. Please tap on ​ then tap on “My Account”.
  4. Tap on "General" then select "Subscription" from the drop-down
  5. Scroll down and select the "Cancel my subscription" at the button 

NOTE: This will set your membership to cancel at the end of your current billing period or Free Trial period, whichever applies.

How do I cancel my Roku direct billing account?
If you have a Pure Flix account directly through your Roku you can find Roku account information HERE.
What if there is no Cancellation Button?
If you are trying to cancel your account and do not see a cancellation button this means that the current account you are signed in on is already cancelled. If that is the case there may be another email address associated with Pure Flix. Please go to our password reset page and try sending all known email addresses a password reset. If it allows the password reset to go through then that email is registered with Pure Flix.