How to Cancel

The following provides information on how to cancel your membership for your Roku account, Pure Flix account, etc.

How do I cancel my Pure Flix membership?

You can cancel your membership at any time 24/7 online with the instructions below.

TRY THIS LINK: Cancel my Membership (you may be prompted to sign in)

or

EASY AS 1-2-3:

  1. Sign into your Membership on Pureflix.com
  2. Go to "My Account" from the  drop down menu
  3. Select "Cancel my membership" and confirm

NOTE: This will set your membership to cancel at the end of your current billing period or FREE TRIAL period, whichever applies.

What are the detailed cancellation steps?

You can cancel your membership on a computer by:

  1. Log into your account on PureFlix.com from your web browser (your account email address and password will be required)
  2. Hover over  the ​​in the upper right-hand corner of the screen and select "My Account"
  3. Select "Membership"
  4. Select "Cancel my subscription" (located at the bottom)

You can cancel your membership on a mobile device by:

  1. Log into your account on PureFlix.com from your web browser (not the app).
  2. Tap on the three lines in the upper left of the screen.
  3. Please tap on ​ then tap on “My Account”.
  4. Tap on "General" then select "Membership" from the drop-down
  5. Scroll down and select the "Cancel my subscription" at the button 

NOTE: This will set your membership to cancel at the end of your current billing period or FREE TRIAL period, whichever applies.

How do I cancel my Roku direct billing account?
If you have a Pure Flix account directly through your Roku you can find Roku account information HERE.