Roku Devices and Billing

Roku devices How To's, Supported Models, and Troubleshooting 

Is my Roku supported?

Pure Flix is supported on all Roku models released in 2015 or later.

Note that Roku 1, 2, SE, XS, XD or HD are not supported.

How do I install Pure Flix on my Roku device?

You can add the Pure Flix channel to your Roku by:

  1. On the Roku home page, select Streaming Channels.
  2. Select Search Channels.
  3. Type in PureFlix.
  4. Select PureFlix.
  5. Download the channel.
  6. Sign in to Pure Flix with the email address and password that you used to sign up for PureFlix.com.
  7. Then you will be able to access all of the great content we offer.
How do I resolve issues I am experiencing on my Roku device?

If you are experiencing an issue with view Pure Flix on your Roku device please try resolving the issue with the following steps:

Step 1: Verify the ROKU is up to date

  1. Go to “Settings” (located on the left side toolbar)
  2. Scroll down and Select “System”
  3. Scroll down and Select “System Update”
  4. Select “Check Now”
  5. If an update is available select “Update Now”
  6. When completed the ROKU will Restart

Step 2: Verify Internet Connection

  1. Go to the ROKU homepage by clicking the “Home” button (looks like a house on the remote)
  2. Go to the left hand toolbar
  3. Scroll down and select “Settings”
  4. Select “Network”
  5. Select “Check Connection”
  6. Verify that both boxes get a green check

Step 3: Uninstall the app

  1. Go to the ROKU homepage by clicking the “home” button (looks like a house on the remote)
  2. Scroll through the apps and highlight the Pure Flix app
  3. DON’T CLICK ON THE APP
  4. Press * on the remote control
  5. Select “Remove Channel”
  6. Verify by Selecting “Remove”

Step 4: Install the app

  1. Go to the ROKU homepage by clicking the “home” button (looks like a house on the remote)
  2. Go to the left hand toolbar
  3. Scroll down and select “Streaming Channels”
  4. Click on “Search Channels”
  5. Type “pureflix” (without the space)
  6. Select the word pureflix
  7. Select “Add Channel”
  8. It will then add to the Home Page
Do I get a Free Month with Roku?

When you sign up for the Pure Flix channel directly through a Roku device, you receive the convenience of Roku direct billing through your Roku account.

However as mentioned during the signup process for the Pure Flix channel, there is no option for the Pure Flix channel to offer a free month when signing up for Roku direct billing accounts.

This is a restriction from Roku and you can get the Free Month by signing up directly to Pure Flix by going to signup.pureflix.com.

Why is Roku Direct sign up more expensive?

You may have noticed that a Pure Flix channel account that is setup directly through a Roku device is charged at a higher rate than you may have seen advertised for PureFlix.com.  

This is due to Roku having a surcharge for their direct billing convenience.

To avoid the surcharge you can set up your Pure Flix membership directly with PureFlix.com and receive our current monthly or annual rates.

NOTE: Also setting up a Pure Flix channel account directly through Roku devices does not allow Pure Flix to offer a free trial month as indicated during the signup process.  This is a restriction of Roku.