Apple iPhones & iPads

Apple iPhone & iPads How To's, Supported Models, and Troubleshooting

What Apple iPhones & iPads are supported?

Supported Apple iPhones

5s, 6, 6Plus, 6s, 6s Plus, SE, 7, 7 Plus, 8, 8 Plus, X, XR, XS, XS Max

Supported Apple iPads

5G, 6G, Air, Air2, Mini 2, Mini 3, Mini 4, Pro 9.7, Pro 10.5, Pro 12.9

We currently support iOS version 11, and 12

To Verify that your device is supported:

  1. Go to Settings
  2. At the top of settings, you will see your name, along with “Apple ID, iCloud, iTunes & App Store. Select this section.
  3. Scroll to the bottom and you will see a list of devices that are connected to your iCloud account. The first one you will see will say the name of the device and then below it: “This iPhone/iPad [name of device].” (i.e. if it says “This iPhone X” That means that your device is an iPhone X.)

To find the iOS version installed on your device do the following:

  1. Go to Settings
  2. Select General
  3. Select About and then locate the Version.

Version 12 is the most recent version. Please note that iOS 10 and 11 are supported as well.

How do I add the Pure Flix app to my iPhone & iPad?

To add Pure Flix to your iPhone & iPad please do the following:

  1.  Search the App Store for "Pure Flix" and download the app onto your Apple device.

  2.  Open the PureFlix app on your Apple device.

  3.  Sign in with the email address and password you registered your Pure Flix membership with and start streaming!

What do I do if I am experiencing an issue on my iPhone & iPad?

If you are experiencing an issue with Pure Flix on your iPhone & iPad please do the following:

Step 1: Test Your Internet Speed

  1. Search the App Store for "Ookla".
  2. Download the app "Speedtest by Ookla" onto your Apple device.
  3. Open the "Speedtest by Ookla" app on your Apple device.
  4. Click "GO" and wait for the app to calculate the download speed. We recommend at least 5 Mbps download in order for best results with PureFlix.

Step 2: Restart your iPad or iPhone:

  1. Please power off your Apple device
  2. Wait 30 seconds
  3. Finally power the device back on

Step 3: Delete then Reinstall the Pure Flix App

  1. Tap and hold the Pure Flix app until the app starts wiggling
  2. Tap the "X" on the upper left of the Pure Flix
  3. Select "Delete"
  4.  Once the app is deleted, follow the "How to Add the Pure Flix App on Your Apple Device" steps listed above to reinstall the Pure Flix app.

If you are still experiencing difficulties after completing these troubleshooting steps, please request further assistance by clicking below.

In your request, please include a detailed description of the issue you are experiencing, your current internet speed and inform us if you have attempted the troubleshooting provided.