Samsung Smart TV's

Samsung Smart TV's How To's, Supported Models, and Troubleshooting

Supported Samsung Smart TV's 2017 - 2018

Pure Flix is currently supported for select 2017 - 2018 Samsung Smart TV's. Below is a list of all our supported models for 2017 - 2018.

2017 Models   2018 Models
QMS9Y UMU70A0 UM6302   QRQ900 UNU850D
QMQ9FR UMU700R UMU6070   QNQ9S UNU8500
QMQ9F UMU7000 UMU6000   QNQ9F UNU80A0
QMQ8CR UMU66A0 UMUF31E   QNQ8FB UNU800D
QMQ8C UMU6500 UM6303   QNQ8F UNU8000
QMQ7FVRE UMU64A0 UMU750R   QNQ8C UNU76A0
QMQ7FR UMU6470 UMU7500   QNQ7FH UNU7500
QMQ7FRE UMU6400 UMU70AR   QNQ7F UNU74A0
QMQ7FDR UMLS003 UMUF30E   QNQ7C UNU7450
QMQ7FD ULS003U UM5603   QNQ75F UNU7400
QMQ7F UMU66AR UM6300   QNQ75C ULS03NU
QMQ7CRE UMU650R UM5602   QNQ6FK UNU730D
QMQ7CR UMU64AR UM5600   QNQ6F UNU7300
QMQ7CDR UMU640R UM5523   QNQ65FB UNU710D
QMQ7CD UMU6303 UM5522   QNQ65F UNU7103
QMQ7C UMU6302 UM5520   URU7000 UNU7100
QMQ6FRE UMU6300 UM5513   UNU7120 UN5510
UMQS9 UMU6310 UM5512   UNU709D UN5500
UMU900R UMU6320 UM5510   UNU7090 UN5350
UMU9000 UMU6103 UM5503   UNU7080 UN5305
UMU800R UMU6102 UM5502   UNU7050 UN5300
UMU8000 UMU6100 UM5500   UNU6950 UN5200
UM5300 UM4500 UM4300   UN4500 UN4510
TH39S VF39S UNU7000   UN4350 UN4310
UMU6100       UN4300 BERTB
        BERTA  

*Note Samsung Smart TVs are not supported in Canada

Supported Samsung Smart TV's 2019 - 2020

Pure Flix is currently supported for select 2019 - 2020 Samsung Smart TV's. Below is a list of all our supported models for 2019 - 2020.

2019 Models   2020 Models (Coming Soon)
QRQ900B QRQ50S      
QRQ90 QRQ50      
QRQ85_OC URU7800      
QRQ80_OC URU7700      
QRQ80 URU74A0      
QRQ75S URU7470      
QRQ75 URU7450      
QRQ70 URU7410      
QRQ6X URU740D      
QRQ69 URU7400      
QRQ65A URU730D      
QRQ60 URU7300      
LS03R URU710D      
LS05R URU7100      
LS01R URU7790      
URU800D URU77FA      
URU8000 URU7000      
MLS07R URU6900      
UR6000 URUF58T      
UR5500 RUF58T      
UR4500        

*Note Samsung Smart TVs are not supported in Canada

**SUPPORT FOR 2020 SAMSUNGS COMING SOON**

How do I find my Samsung Smart TV Model Code?

You can verify your model code by doing the following:

On a Supported Samsung Smart TV 2017 - 2019

  • Press the “Home” button on the remote (looks like a house)
  • Navigate to and select “Settings”
  • Scroll down and select “Support”
  • Select “About this TV”
  • Verify the model code
How do I Install the Pure Flix app on my Samsung TV?

As long as you have a supported 2017 - 2020 model you can install the Pure Flix app on your Samsung Smart TV by doing the following:

  1. Click the "Home" button on your remote to go to the Samsung Smarthub.
  2. Using your TV remote, select "Apps" in the left-hand section of the Smart Hub.
  3. Once you have selected “Apps”, click on the magnifying glass icon in the top right corner to search for the Pure Flix app.
  4. Once you have clicked the magnifying glass icon, an on-screen keyboard should appear on your TV screen.
  5. Using the on-screen keyboard, type in "PureFlix" and select “Done”.
  6. Select the Pure Flix app.
Samsung Smart TV Troubleshooting

If you are experiencing an issue with Pure Flix on you Supported Samsung Smart TV please try the troubleshooting steps below:

Step 1: Test Your Internet Connection

  1. Click the "Home" button on your remote to go to the Samsung Smarthub.
  2. Using your TV remote, select the “Internet” icon.
  3. Use your TV remote to navigate the arrow to the search bar to select it.
  4. Once selected, and on-screen keyboard will appear.
  5. Use the arrow to type in www.google.com
  6. Once the page has loaded, search "speedtest"
  7. Select "Run Speed Test"
  8. Once the test has finished, check the download speed to verify that is is over 5mbps.

(Note: If your internet speed is below 5mbps, please contact your internet provider in regards to your internet speed).

Step 2: Delete and Reinstall the Pure Flix Channel

  1. Click on the "Home" button to go to the Samsung Smarthub.
  2. Using your TV remote, select "Apps" in the left hand section of the Smart Hub.
  3. In the top right corner, click on the Settings icon using your Samsung TV remote.
  4. Navigate to the "PureFlix" icon.
  5. Select the “Delete" option and select the “Delete” option again to confirm.
  6. After the app is deleted, follow the "How to Locate Pure Flix on Your Samsung Smart TV" instructions above to reinstall the app.

Step 3: Unplug Your TV from its Power Source

Please unplug your TV, wait 30 seconds, then plug the TV back in.

If you are still experiencing difficulties after completing these troubleshooting steps, please request further assistance by clicking below.

In your request, please include a detailed description of the issue you are experiencing, your current internet speed and inform us if you have attempted the troubleshooting provided.