Free Trial Questions

If you are trying to start or have started your Free Trial, the following information can provide answers to many common questions. 

Why am I receiving an error message when trying to add my card?

There are a few things that can cause an error to occur when trying to add your payment card. At this time, Pure Flix requires that all cards be validated with a $0.00 pre-authorization request. If your bank or card company does not accept $0.00 pre-authorization requests, your card cannot be used with PureFlix.com. Should that be the case, please try using a different card from a different bank for your Pure Flix membership.

If you are experiencing issues and have contacted the bank, please request further assistance below.

What happens when the Free Trial is up?
If you enjoyed your free trial, you will be automatically charged for the membership plan that was chosen upon initial sign up when your trial ends. If you canceled your trial before it ended, you will not be charged and you will no longer have access to Pure Flix.
Why am I seeing a charge after starting the Free Trial?
We offer our customers one "First Month Free" trial. The reason you were charged when you signed up is that you started your First Month Free trial membership on the existing email address at an earlier date.
Why am I receiving the error "Email Already Taken" upon initial sign up?

If you are receiving this message upon initial signup, most likely you have registered your email with PureFlix.com previously by beginning the signup process.

To begin your free trial when this happens:

  1. Sign in to PureFlix.com through a web browser.
  2. Click on "My Account" (located under the .
  3. Select “Membership" 

  4. Select "Plans"

  5. Follow along through the activation steps

If you are not able to sign into PureFlix.com, please try resetting your password and attempting to sign in again.

Please Note that if you have had a prior account with Pure Flix, you will need to reactivate your membership.

Can I cancel during my Free Trial?
You can cancel your membership at anytime (even during the Free Trial). Please review our Cancellation Information for more details.