If you are trying to start or have started your Free Trial, the following information can provide answers to many common questions.
There are a few things that can cause an error to occur when trying to add your payment card. At this time, Pure Flix requires that all cards be validated with a $0.00 pre-authorization request. If your bank or card company does not accept $0.00 pre-authorization requests, your card cannot be used with PureFlix.com. Should that be the case, please try using a different card from a different bank for your Pure Flix membership.
If you are experiencing issues and have contacted the bank, please request further assistance below.
If you are receiving this message upon initial signup, most likely you have registered your email with PureFlix.com previously by beginning the signup process.
To begin your free trial when this happens:
- Sign in to PureFlix.com through a web browser.
- Click on "My Account" (located under the .
Follow along through the activation steps
If you are not able to sign into PureFlix.com, please try resetting your password and attempting to sign in again.
Please Note that if you have had a prior account with Pure Flix, you will need to reactivate your membership.