How do I Contact Customer Service/Donations?

How do I Contact Customer Service?

You can contact the Pure Flix Customer Service via Phone, email and chat.

Please Note: Due to COVID-19 (Coronavirus) our call center will be experiencing longer than normal wait times. You can receive faster assistance by emailing or chatting with an agent from 7am - 4pm MST Monday - Friday. To chat just click on the chat button at the bottom right of your screen (shown during operation hours).

By Phone Monday-Friday:
Our call center phone number is 1-855-797-9690 and we can be reached Monday-Friday from 7:00 AM - 5:00 PM Mountain Time.

Our Call Center Customer Care Team will assist you with your inquiry/request and if needed will create a support ticket on your behalf with our Tier 2 specialists who will respond via e-mail within 24 - 48 hours (typically). We are eager to help you!

24/7 Support:
You may also email us anytime (24/7) at support@pureflix.com.

Except for on Sunday, we strive to answer your email questions within 24 hours.

You can also submit an immediate request to our Customer Care Team by clicking "Further Assistance" below.

We value your comments and questions!

How do I Contact the Donations Department?

You can contact the Pure Flix Donations Department by Phone Monday - Friday

Our donations center phone number is 1-855-517-6566 and we can be reached Monday-Friday from 7:00 AM - 5:00 PM Mountain Time.