Call Customer Service

Our Call Center is available from 6am - 6pm Mountain Time Monday - Friday.

Our phone number is 1-855-797-9690

Our Call Center Customer Care Team will assist you with your inquiry/request and if needed will create a support ticket on your behalf with our Tier 2 specialists who will respond via e-mail within 24 - 48 hours (typically). We are eager to help you!

Please Note: Due to COVID-19 (Coronavirus) our call center will be experiencing longer than normal wait times. You can receive faster assistance by emailing 24/7 or contacting our Chat Department.

Chat with Customer Service

Our chat center is available from 7am - 4:30pm Mountain Time Monday - Friday.

To chat with an agent simply go to the bottom right of the screen where you will see a chat box appear during operating hours.

24/7 Email Support

You may also email us anytime (24/7) at

Except for on Sunday, we strive to answer your email questions within 24 hours.

You can also submit an immediate request to our Customer Care Team by clicking "Further Assistance" below.

We value your comments and questions!

Call the Donations Department

You can contact the Pure Flix Donations Department by Phone Monday - Friday

Our donations center phone number is 1-855-517-6566 and we can be reached Monday-Friday from 6AM - 6PM Mountain Time.