If you are receiving this error message as you try to watch a title on Pure Flix, but you have an active subscription, please try the following steps:
- Sign out of the device that you are trying to view on.
- Sign back in using the email address that your Pure Flix account is under, as well as the password created upon initial sign-up. (Please verify that the spelling for your email and password is correct)
- Select the title you attempted to view previously and enjoy!
If you are still receiving the same error message, please contact the Pure Flix Support Team at 844-426-3549 (our call center is open Weekdays from 6am-6pm Arizona Time) or by sending us an email at firstname.lastname@example.org