Are you trying to reset your password and getting errors like INVALID TOKEN or RESET TOKEN EXPIRED? The suggestions and tips below should help you solve these issues.
INVALID TOKEN ERROR HELP
If you are receiving an “invalid token” error message after clicking the “Send me reset password instructions” button, please clear the cache/history in your web browser. (How to clear your browser cache)
If you have cleared the cache/history from your browser and are still receiving the “invalid token” error message, you might try switching from one web browser to another as different set-ups perform differently depending on the browser.
RESET TOKEN EXPIRED HELP
If you are receiving a “reset token expired” error message after clicking “Send me reset password instructions”, the link in the password reset email has expired (expires 6 hours from time sent) and you will need to request a new password reset link.
TRY THIS Link FIRST To Request a New Reset Link: Send Me Reset Password Instructions (you will need your valid Membership email address)
Here are the detailed instructions to send a Password Reset email:
- From PureFlix.com Home Page - click on the "Sign In" button
- On the Sign In screen, below the blue “Sign In” bar you will click on "Forgot your password"
- Type in your valid Membership email address used at sign up
- Click on “Send me reset password instructions”.
You should then be able to successfully reset your password with the new link that’s been sent to your email.